Complaints

We hear you, and we resolve.

If something went wrong while using Manzo — whether with the platform itself or with a landlord or agent you met through it — we take it seriously. This page explains how to file a complaint and how long each step takes.

1. How to file a complaint

Pick whichever channel suits you. Email and contact-form complaints are logged automatically and assigned a reference number.

Email
[email protected]
Best when you need a paper trail — you'll get a reference number.
Contact form
manzo.com.sa/contact
Choose 'Complaint' from the request type.
Request a callback
Log in from the app
Once you log in, our team calls you back on your registered number within 1 business day.

What to include in your complaint

  • Your name and a way to reach you (phone or email)
  • Property, listing, or booking ID if applicable
  • A short description of the complaint and what happened
  • Any attachments (screenshots, messages, contracts)

2. How long resolution takes

We commit to clear deadlines at every step. Business days are Saturday through Thursday, excluding official Saudi holidays.

  1. 1

    Acknowledgment

    Within 1 business day

    We confirm receipt and send you a reference number.

  2. 2

    Initial response

    Within 5 business days

    A support specialist gets back to you with a first assessment and what we need to proceed.

  3. 3

    Full resolution

    Within 14 business days

    Resolution issued, or a clear remediation plan with a firm deadline. Complex cases may take longer and you will be notified upfront.

Last updated: April 2026 · Manzo Proptech Company, CR No. 7041635215